FAQ

How do I sign up for an event?
Browse through the list of events in RaceXasia.com and click REGISTER to sign up.
Tue, 19 Jul, 2016 at 7:59 AM
How do I make payment?
All payments are made online  through the our payment gateway partner, ipay88.com. We do not accept manual payments.
Tue, 19 Jul, 2016 at 7:59 AM
How will I know if my registration is successful?
You will receive an email upon your successful registration. This email will have details on your registration code. You can print your...
Tue, 19 Jul, 2016 at 7:59 AM
Is the payment gateway secure?
The payment gateway used 3D-Secure is a XML-based protocol to allow authentication of cardholders of credit card companies in online cred...
Tue, 19 Jul, 2016 at 8:00 AM
Can I withdraw or get a refund or transfer or defer the participation?
All entries are not transferable, not refundable and not-deferrable unless specified by the event owner or organiser.
Tue, 19 Jul, 2016 at 8:08 AM
Can I withdraw or get a refund or transfer or defer the participation?
All entries are not transferable, not refundable and not-deferrable unless specified by the event owner or organiser.
Tue, 19 Jul, 2016 at 8:08 AM
Can I sign up more than one runner with the same email address?
Yes, you can sign up for more than 1 runner with the same email address.  However, the same Identity Card (IC) Number or Passport may not be eligible ...
Thu, 28 Jul, 2016 at 7:32 AM
How do I reprint my confirmation slip?
With a Member Account Log in your details Under My Account, select Dashboard  The history of your registration will be available. Click on the ...
Thu, 28 Jul, 2016 at 7:35 AM
Can I change race categories after confirmation of my registration?
No, you are not allowed to change categories after a successful registration.
Thu, 28 Jul, 2016 at 7:37 AM
If I am a foreigner (non-Malaysian citizen), what are the regulations from the immigration department in participating events in Malaysia?
You are responsible to make all the necessary travel arrangements, obtaining all entry, exit, health and other documents. Please contact the applicable Co...
Thu, 28 Jul, 2016 at 7:38 AM